Warranty

We provide a 1-year limited warranty covering manufacturing defects in materials or workmanship under normal residential use, starting from the date of delivery.

What’s covered

• Manufacturing defects in materials or workmanship

• Parts that fail under normal use

What’s not covered

• Normal wear and tear (scratches, fabric wear, pilling, fading, stains)

• Damage caused by misuse, accidents, improper assembly, modification, or improper care

• Commercial use or rental use

• Variations in natural materials (wood grain, knots, tone) or minor color differences due to lighting/screens

• Transit damage that is not reported within the required timeframe (see Shipping & Delivery)

Warranty service

If a valid warranty claim is approved, we may, at our discretion:

• Provide replacement parts, or

• Repair the item, or

• Replace the item with the same or a comparable product.

Spare parts shipping

For approved warranty claims, we can ship replacement parts. In some cases, additional shipping fees may apply (for example, expedited shipping or special handling). We’ll confirm any shipping cost before sending.

On-site service

We do not offer on-site repair for customer-caused damage (misuse, accidents, or improper care). If you’re unsure whether your issue is covered, contact us and we’ll advise the best solution.

How to request warranty support

Please contact us with:

• Your order number

• A brief description of the issue

• Clear photos and/or video showing the problem

We typically respond within 1–2 business days with next steps.

Important note for custom / made-to-order items

Custom or made-to-order items are covered by this warranty for manufacturing defects, but are not eligible for returns or refunds unless the item is defective or damaged in transit.